Refund policy

Returns

You have the right to return your item within 14 days from the day after you receive it. Products returned for refund must be in the condition they were in when they were delivered and in their original packaging.  Where goods have been damaged in transit you should notify us of this fact as soon as you become aware.  Our Returns Policy does not affect your statutory rights as a consumer.  Your rights to return goods are protected under the Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you are not happy with your order or the service you have received you may contact us by telephone on 01904 637 000 or by email at redhouseac@gmail.com. We will endeavour to reply as promptly as possible.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at redhouseac@gmail.com.

Shipping

To return your product, you should mail your product to:

The Red House

Antiques Centre

Duncombe Place

York

YO1 7ED

United Kingdom

unless instructed by us otherwise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.